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Support

We're here to help

Help with your account, recipes, and subscription.

Contact CarritoFácil

Email us from the address associated with your account and include a brief description of the problem. Never send your password or full payment details.

support@carritofacil.app

Account and data

  • To recover access, use “Forgot Password?” on the login screen.
  • To delete your account in the app, go to Profile → Delete Account.
  • If you cannot log in, see the account deletion process outside the app.

Purchases and subscriptions

You can restore a purchase in the app. To cancel, change your plan, or review charges, use the store where you purchased your subscription:

  • Apple subscriptions
  • Google Play subscriptions

CarritoFácil cannot see your full card number. Refund decisions are handled by Apple or Google, depending on where you made the purchase.

Legal information

  • Privacy Policy
  • Terms of Use
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